Job Description:

OVERVIEWElevate your career as a Team Leader at Brent Miller, where you'll orchestrate the seamless operation of our repair team. Take charge of managing and mentoring team members, ensuring adherence to quality standards and efficient workflow management. Your leadership will drive excellence in repair services, guaranteeing client satisfaction and fostering a culture of continuous improvement within our repair shop.ROLESTeam ManagerWorkflow ManagerQuality Control ManagerAdministrative LeadEXPECTATIONS  Specific TasksGoalsResponsibilitiesTEAM LEADERLead, manage and hold the repair team members accountable.  Adhere strictly to Brent Miller's sales process and hospitality guidelines, ensuring consistency and excellence in service delivery.Identify major barriers to individual and team success and facilitate the removal of those barriers so the repair team can stay focused on their daily priorities.Support the implementation of the Entrepreneurs Operating System (EOS) and adhere to all managerial requirements including regular 1:1's with team members, ownership of team scorecard, and facilitating weekly team meetings.Ensure proper opening and closing procedures for the repair department.Own the coaching and development of team members.Manage team staffing levels and oversee time off requests. Oversee the repair shop equipment - both vendor repairs & coordinating maintenance.Work collaboratively with sales associates to ensure client needs are met relative to repair requirements.If you don't have the answer - go find it. Be "a buck stops here" resource for your team as it relates to all team needs.WORKFLOW MANAGERBuild, oversee, and maintain efficient workflows for all repair work both internal and external.  Manage the daily workflow of the Goldsmiths.Track losses and develop plans to address bottlenecks.Ensure repair team supply levels are adequate. QUALITY CONTROL MANAGERMaintain an exceptionally clean environment at all times.Train the quality standard to the repair team.Ensure Brent Miller quality standards are maintained and measure team member performance relative to quality standard adherence.Take ownership for overseeing proper quality control processes for all jewelry and watch repairs before delivering to clients.ADMINISTRATIVE LEADWeekly Audit of overdue repairs. Weekly Audit of repairs due within the next 14 days. Maintain a log of VIP problematic repairs for follow up.Maintain pricing binders.Run weekly reports of shop production and provide a monthly recap to the Managing Director. Oversee and develop inventory systems for consumable materials.CHARACTERISTICS  BehavioralWillingnessEmotional MaturityHumilityOptimismVisionaryMotivatedDrivenResults OrientedSelf - StarterEmpathyPatienceSense of UrgencyCreativeProfessionalDecisiveAuthenticIntegrityCaringResourcefulnessStrategicPassionDependableConfidentSKILLS  Abilities Attention to DetailBusiness Acumen                                           Leadership AbilityOrganizationExcellent Communication (Written, Verbal, Presentation & Facilitation)Analytical & Critical ThinkingAdaptability & FlexibilityScheduling Time ManagementConflict ResolutionEthical ConductEXPERIENCE  Life, Vocational, EducationalREQUIRED1+ years of experience in the jewelry or watch repair field 2+ years of post secondary education with a certification1+ year of management experience (any industry)PREFERREDBachelor's Degree from an accredited institutionGIA trainingcertificateExperience leading a jewelry or watch repair team *This job posting attempts to describe what it is like to work at Brent Miller but is not comprehensive in describing all aspects of the role. Brent Miller may require team members to take on tasks outside their specific job description. The person in this role must comply with other duties as assigned by their manager.