Job Description:

The Operations Coordinator 2 maintains provider relations to support customer service activities through data integrity management and gathering of provider claims data needed for service operations. The Operations Coordinator 2 performs varied activities and moderately complex administrativeoperationalcustomer support assignments. Performs computations. Typically works on semi-routine assignments. The Operations Coordinator 2 manages provider data for health plans including but not limited to demographics, rates, and contract intent. Manages provider audits, provider service and relations, credentialing, and contract management systems. Executes processes for intake and manage provider perceived service failures. Decisions are typically focus on interpretation of areadepartment policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritizationtiming, and works under minimal direction. Follows standard policiespractices that allow for some opportunity for interpretationdeviation andor independent discretion. Required QualificationsLess than 3 years of technical experienceProficiency in MS Office applicationsPossess a strong attention to detailAbility to work in a deadline driven environmentStrong verbal and written communication skillsPrevious account management, project management or related experienceMust be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred QualificationsAssociates or Bachelors DegreePrior experience working in the insurance industryProficiency in MS AccessPrevious experience in claimsPrior contract interpretation experience strongly desiredPrevious provider experience (provider contract, provider relations, or provider service)