Job Description:

Technical Support Engineer with technical fieldITsupportcustomer-facing experienceW2 Permanent full-time position, on-site in Ocala, Florida, zip code 34474 Min. 2 years of IT experience (not development) IT supportIT customer-facingMilitary experience welcome, certifications welcomeTravel (up to 1xmonth - short trips) to customer locations as needed to provide hands-on technical support, troubleshooting, and software trainingDiagnosing and resolving software issues, conducting installations and upgrades, and ensuring optimal SW functionality Serve as the primary point of contact for customer inquiries and technical issuesCollaborate with internal teams, including product development, sales, and customer success