Job Description:

Director of Ad Ops, Client Success Core Responsibilities: ·      Understand client requirements and onboard ad ops deliverables (Search, Display, Programmatic)  ·      Design, develop and optimize deliverable and business processes and tools ·      Track and optimize quality and financial performance ·      Ensure exceptional client satisfaction and retention·      Change the way the world views people with autism The Company:AutonomyWorks is a dynamic for-profit Social Enterprise whose mission is to change the way the world views people with autism.  Our teams support clients around the world on the cutting edge of digital media and technology.  Our work includes ad operations, quality assurance, and business process outsourcing. We have developed proprietary methods and tools that enable our team of Associates - all of whom are adults with autism - to deliver at exceptional levels of quality and productivity. The Opportunity:As AutonomyWorks hits an inflection point, we are looking for a mission-driven individual to spearhead our client success efforts. The Director of Client Success will be accountable for creating enthusiastic clients by leading deliverable onboarding and maintaining deliverable integrity.  This critical team leader will work closely with our delivery teams and the Director of Team Operations to ensure every Associate is equipped to meet the needs of our clients. The Director of Client Success will serve as an ad operations subject matter expert, lead onboarding, which includes collaborating with clients to understand their needs, create processes and tools, write process manuals, and optimize workflow for the team. The Director of Client Success will serve as an escalation point for our delivery team and maintain regular communications with our clients. This role currently has no direct reports but will be a critical leadership team member supporting the delivery team, including six support staff and 40+ Associates. As our company grows, we expect the delivery team to grow to seventy-five or more people. The expectation of this role is to understand, communicate, and execute our value to clients by designing and optimizing work processes and deliverable value. The right person will have a mix of management, startup "can do," and sophisticated operational know-how.The Role:Process Creation and Deliverable Value:·      Lead the onboarding process for ad ops deliverables (Search, Display, Programmatic), including customer needs assessment, process design and development, and creation of instructions and tools ensuring seamless integration onto our delivery teams and existing workflow.·      Monitor and validate deliverable integrity on an ongoing basis, ensuring high-quality output meets client expectations.·      Upgrade and optimize deliverable processes and tools to improve efficiency and effectiveness. ·      Identify delivery issues and create tools and technology solutions that will enable Associates and improve accuracy and consistency.  Account Performance and Client Communication·      Conduct regular reviews with clients to ensure satisfaction and identify areas for improvement.·      Act as an escalation point for delivery issues, ensuring timely resolution and client satisfaction.·      Create and deliver account status reports to clients, highlighting key metrics and achievements.·      Prepare monthly demand forecast to align client needs with the delivery team.·      Complete monthly reporting and client account performance metrics.  Team Collaboration:·      Work closely with the Director of Team Operations to align client success initiatives with the overall team objectives.·      Understand the unique talents and skills of the team members and how to best complete client tasks utilizing these skills in combination with processes and tools.  Leadership Team Responsibilities:·      Serve as a member of the AutonomyWorks Leadership team.·      Participate in corporate goal setting, strategic planning, and operational prioritization.·      Lead major corporate initiatives. Desirable Skills:·      Deep understanding of digital advertising technologies with a focus on Google platforms; 8-10 years of experience. ·      Design and optimization of operational processes and tools, with a focus on optimizing efficiency, quality, and delivering value to clients. ·      Proficiency in Microsoft Office required. ·      Effective communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.·      Experience in client success roles, preferably in a technology or services environment.·      Ability to create and analyze appropriate metrics to drive decision-making and continuous improvement efforts. Compensation & Benefits:·      Expected compensation: From $115,000year·      Health insurance, dental insurance, vision insurance, life insurance, short-term disability insurance, and long-term disability insurance·      Personal time off AutonomyWorks offers the opportunity to make a difference in an excellent work environment with competitive pay and benefits. To be considered, please send a cover letter noting the position of interest with salary expectations and resume. To learn more about our dynamic company, visit our web site at We are an Equal Opportunity Employer that values the strength diversity brings to our workplace.