Job Description:

Helpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension andor conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10 (prefers some MAC experience if possible)Experience with Microsoft Office 365Experience creating workstation imagesSome AD (basic level changing passwords)Experience deploying Windows patches and security fixes.Some AV experience (support conference rooms)Associate degree or its equivalent is requiredStrong customer service skills, and communication, verbal and written