Job Description:

Printer TechnicianPosition ProfileServices and repairs a variety of office equipment at customer locations usually within a specific geographic area. As a certified technical professional, is capable of handling full workload.Job Duties and ResponsibilitiesAchieves expected productivity levels associated with assigned workload and level of experience.Manages territory, inventory and customer relationships.Demonstrates excellent technical and customer relation skills.Demonstrates Technical ExpertisePerforms a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on device functions.Performs troubleshooting and repairs or replaces equipment components as necessary.Demonstrates required digital competencies associated with assigned products and level pletes technical training on new equipment as assigned.Manages TerritoryEffectively executes all required territory management and call handling procedures.Works closely with sales partners to maximize equipment leads and upgrade opportunities.Maintains and manages own parts inventory with a high degree of accuracy.Adheres to territory back-up pletes all required administrative tasks in an accurate and timely plies with all company policies.Customer ServiceInteracts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.Provides technical assistance to less experienced technicians.Exhibits professional appearance and demeanor at all times.Maintains productive, professional relationship with all personnel.Is a positive and contributing team member.Responsible for maintaining a "car stock" inventory.Performs other duties as assigned.Qualifications (Education, Experience and Certifications)Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of a vehicle while on company business.