Job Description:

The Sales Manager will lead, develop, and support the sales professionals to meet andor exceed sales plans for the fiscal year. The manager should be an energetic, attentive, and inspiring leader who builds relationships with external clients, in addition, this person should be someone who is looked upon as a mentor, and a coach and ensures unsurpassed customer service.Responsibilities: SalesStore GrowthDrive client development activities among individual team members to cultivate new and existing clients. Understand company sales strategies and goals to determine individual action plans for each sales team member on a monthly, quarterly, and annual basis.Achieve store sales plan presented for the fiscal year by using available resources, set sales and performance objectives for the team, check in monthly with the team on progress, establish credibility with clients, and implement client-centered sales strategies by meeting with the sales team on strategy, training, and developmentAssist in creating goalssales KPIs for your sales team based on annual and monthly goals for your store location given to you by Ownership within Q1 of each fiscal year. Pull reports to assist your staff in making sure their numbers are hit monthly Teach staff how to pull reports to clientele and bring repeat customers back in Manage new traffic flow of customers and ensure that appropriate sales staff is building andor maintaining a meaningful book of business CoachingMentoring Sales Staff:Manage, coach, mentor, motivate, and develop the Sales team to consistently achieve or exceed monthly, quarterly, and annual store sales plans as outlined in the sales growth initiative Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally by partnering with team members when necessary as servant leaderExhibit a willingness to learn the technical aspects of all of our products and enthusiastically describe this, with confidence, to customers to establish the exclusive nature of our items, the quality and the value, and the culture of each brandBecome a Razny brand ambassador and take ownership of Company sales metrics and initiatives for your team Hold weekly team meetings with your staff to communicate new initiativesincentivesupdated policiesor to just motivate them Team meeting agendas should be written in weekly pipelinesTalentRetention Participate in the hiring and retention of sales teamNetwork and recruit to build a pipeline of highly skilled talentManagers should be taking part in the recruitment of team members by visiting different retail stores, connecting on LinkedIn, and keeping relationships open to assist in the hiring of your store location Champion company culture and values by consistently building rapport, establishing trust, and providing empathy to both staff and customersPartner with new hires to assist in their transition into the company and create a safe space for them to embrace the company culture by lesioning between old and new staff membersAdministrative:Plan and manage the work schedules of sales employees while being mindful of blackout dates, Razny events, vacation availability, etc...Communicate and partner heavily with upper Management on monthlyannual sales goals and employee performanceDocument written email communication weekly to Ownership and Upper Management on employee stand-out sales, updates on your store, and updates on your employeesDocument written email communication once per month showcasing conversations with sales staff on year-to-date goals - template provided to utilizeReview timecards weekly to approve pending punches, check missing time, and assist in the completion of a timely and accurate run of payroll for your direct employeesPartner with Human Resources if you are unsure how to do so ServiceMisc...Assist with opening and closing of store by insertingremoving store display inventory, maintaining signage, displays, and overall tidinessPartner with Security personnel to follow opening and closing protocols that are in placePartner with client service team management to streamline processes across all store locationsHit all competenciesKPIs for Managers, provided in a separate document Qualifications5+ years of retail and retail management experienceDemonstrated ability to train employees and be an effective salespersonStrong customer service, management, and communication skillsRolex and Patek experience is a plus