Job Description:

Embark on an Adventure: As a Logistics Account Manager **Ready for an exhilarating journey with a team that fuels success? Look no further! Join us at Paul Logistics, a pioneering force in transportation and logistics, as we seek an enthusiastic and goal-driven Logistics Account Manager to join our exceptional crew. If you're passionate about forging connections and dedicated to ensuring our customers continue to thrive and excel, this opportunity is tailor-made for you! 🌟As our Logistics Account Manager, you'll play a central role in fostering growth and sustaining excellence in customer service. Your primary responsibilities will involve managing key accounts, driving revenue generation, and ensuring unparalleled customer satisfaction. Your interpersonal communication skills, negotiation prowess, and influential abilities will be paramount in establishing mutually beneficial partnerships.Your Day-to-Day:Client Account Oversight: Take charge of client accounts, overseeing every aspect of their logistics and shipments. Ensure a streamlined coordination process, timely order tracking, and seamless communication to guarantee customer satisfaction.Revenue Generation: Collaborate with sales and marketing teams to deploy strategies that boost revenue growth through the broker partner network. Analyze market trends and competition to identify revenue maximization opportunities.Customer Satisfaction: Implement customer-centric strategies to enhance the overall customer experience within the broker partner network. Proactively address and resolve customer concerns to maintain a high level of satisfaction.Negotiation Skills: Utilize strong interpersonal communication skills to liaise with internal teams, external partners, and clients. Lead negotiations and contract discussions with broker partners to establish mutually beneficial agreements.Performance Analysis: Develop and maintain key performance indicators (KPIs) to evaluate the effectiveness and efficiency of the broker partner network. Analyze data to pinpoint areas for improvement and implement strategies to enhance overall performance.Team Collaboration: Collaborate with cross-functional teams, including operations, sales, and customer support, to ensure the seamless execution of strategies and initiatives.This job description offers a general overview of the expected work from the employee in this role. It is not an exhaustive list of all responsibilities and skills required.Who Will Thrive in this Role:Outgoing and hardworking individuals willing to exceed their team's expectations and consistently go the extra mile.Natural relationship builders who understand the value of cultivating strong connections with clients and colleagues.Motivated individuals eager to contribute to a collective vision and be part of a larger, impactful purpose.Risk-takers who embrace challenges and can make swift decisions thrive in an environment encouraging ambition and innovation.Attributes for Success:Industry Insight: A strong understanding of the logistics industry, current market trends, and a keen awareness of the competitive landscape is highly beneficial.Client-Centric Approach: Staying informed about the latest industry developments enables you to understand your client's unique challenges and opportunities, allowing you to offer tailored and valuable solutions.Adaptability: The ability to adapt to changing circumstances, remain flexible, and show resilience in the face of shifting priorities is essential.Relationship Building: Possessing a robust sales acumen and excelling in building and nurturing relationships with clients are critical components of your role.Analytical Thinking: The capacity to analyze data and trends empowers you to make informed decisions and provide strategic insights.Results-Oriented: Focusing on achieving tangible results for both clients and the company underscores your commitment to excellence.