Job Description:

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location).The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requestscomplaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.What You Will Do...Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions andor products. Formulate and manage an effective service strategy and schedule tailored to each clientNegotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logisticsManage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and removereplace Contractors as necessaryEnsure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctlyEnsure adequate (internal and external) staffing needs to service clientsPromote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that ariseUse City Wide's CRM to perform client inspections, adding extra charges, NM routing, etcSchedule each non-routine activity in client facilities using OutlookUpdate and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeledNotify Sales Executives of potential accounts in your territory, especially new constructionDevelop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor complianceMaintain updated route sheets, keyalarm sheets, and monthly planner for each clientRequirements3+ years outside B2B account management experience, building maintenance or facility management preferred but not required3+ years track record of success in a client retention role, with goals and metrics to supportHighly detail-oriented and excellent follow-through on commitmentsPositive and outgoing personality; great at building relationshipsExcellent verbal and strong written communication skillsProficient in Microsoft Office and knowledge of CRM databaseAbility to travel on a daily basis to client locationsBenefitsHealth Care Plan (Medical)Retirement Plan (401k)Paid Time Off (Vacation, Sick & Public Holidays)Training & DevelopmentWellness ResourcesCell PhoneCar AllowanceUncapped Commissions