Job Description:

Bursar Student Tuition SpecialistLocation: New Gloucester, MEStart: ASAPDuration: 6 months, potential for perm placementSeeking a highly organized and detail-oriented Bursar Specialist to join this education facility's administrative team. The Bursar Specialist is focused on refunds and will play a vital role in processing and managing student refunds and ensuring accurate and timely disbursements. The primary responsibility will be handling all aspects of the refund process, from verifying eligibility to coordinating with various units and maintaining accurate records. The Bursar Specialist manages and collects outstanding debts owed to the organization. The ideal candidate will possess exceptional attention to detail, strong problem-solving skills, and a commitment to delivering excellent customer service to the student population.Responsibilities:Process and manage student refunds efficiently and accurately, ensuring compliance with company policies, state regulations, and financial aid requirements.Review student accounts to determine refund eligibility based on enrollment status, financial aid awards, and other relevant factors.Collaborate with the financial aid office and other units to gather necessary information and resolve any discrepancies related to refunds.Assist with research on returned refund checks, e-refunds and uncashed checks.Coordinate with the Bursar team to ensure accurate and up-to-date records of refund disbursements.Maintain a comprehensive understanding of federal, state, and institutional refund policies and guidelines.Provide guidance and support to students regarding refund processes, policies, and timelines.Stay up to date with industry best practices and changes in refund guidelines to ensure compliance and process improvements.Collaborate with the Bursar team to enhance overall efficiency and effectiveness of services.Assist with collections on late and delinquent student accounts by contacting students via phone calls, emails, or letters to remind them about their outstanding payments and negotiate repayment plans.Review and reconcile student accounts daily to identify discrepancies and ensure accurate records of vestigate and address student complaints, billing errors or disputes related to invoices or payment terms, ensuring prompt resolution, and maintaining positive customer relations.Maintain detailed records of communication with students, payment agreements, and any other relevant information.Generate reports and provide regular updates on collection activities and account teract with others professionally and tactfully, provide assistance and guidance regarding payments options, due dates, and potential consequences of non-payment.Other duties as assigned.Qualifications:Bachelor's degree REQUIRED.3-5 years related experience in a finance office, office, bank, or collections setting andor training, or equivalent combination of education and experience.Ability to communicate effectively and present information and respond to questions from faculty, staff, students, parents, and the general public.Ability to perform duties in a pleasant, discreet, and professional manner.Proficiency in the use of required technologies, including proficiency with Excel reports and pivot tables.Must have attention to detail in composing, typing and proofing materials and use good spelling and grammar.Must have excellent written communication skills.Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous and well poised.Work Schedule:Working extended hours may be required as needed and employees must be flexible and cooperative in fulfilling their responsibilities while meeting the institutions' needs.Also, there are times when travel is necessary and employees are required from time to time to attend events, meetings or do temporary assignments at any of the school's location.Physical Demands:While performing the duties of this job, it is regularly required to sit and talk or listen (hear).The employee is occasionally required to stand or walk.The employee must occasionally lift andor move up to 20 lbs.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.The use of either hand for repetitive movements such as grasping, and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.