Job Description:

OverviewAt Criterion Systems, we developed a different kind of business"”a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: Criterion Systems is a MilitaryVeteran Friendly Company therefore we encourage Veterans to apply.ResponsibilitiesWe are seeking a Tier 2 Help Desk Specialist to assist with providing 24-hours by 7-days a week on-site operational support to enable customer success in Springfield, VA! Duties, Tasks & Responsibilities 247 single point of contact with on-site presence focused on real-time monitoring of capabilities operational status on multiple network domainsPerform all System Administration functions including any actions necessary to resolve minor issues, correct problems, restart or refresh services or interfaces, and monitoring data healthPerform Database maintenance and data integrity assurance duties for the numerous data repositoriesTrack all activities and discrepancies via enterprise tools and provide input on actions and technical assessmentsDetermine when and who should be called to escalate issues to Tier III or other programsMaintain call lists for all interfacing segments across the customer and provides hands on support and assistance to allAssist Tier I personnel in solving basic technical problems and for investigating elevated issuesReview and collect information appropriate for issue identification, coordination, and effective resolutionProvide enterprise planning and coordination supportProvide information systems security services to include Host-Based Security Services (HBSS) and audit reviewsProvide systems monitoring and incident reportingescalation servicesNotify and coordinate user impacts and system stability to appropriate offices and organizationsDocument detailed root cause analysis and investigation results within the appropriate tracking systemVerify and close problem investigations and change requestsDevelop and enhance Tier II O&M documentation and processesQualificationsRequired Experience, Education, Skills & TechnologiesAn active TSSCIwith CI polygraphTwo (2) years of system, database, and workstation administration experienceExperience working with ITSM toolsExcellent troubleshooting skills, e.g., root cause analysisExcellent written and verbal communication skillsSecurity Clearance LevelTSSCI with an adjudicated CI polygraphWork ScheduleFull-time on-siteBenefits OfferedMedical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, TuitionTraining Assistance, Parental Leave, Paid Time Off, and Holidays. Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual's protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sexgender, gender identitygender expression, sexual orientation, physical and mental disability, maritalparental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEOAA and Pay Transparency statement, please visit for this job onlineEmail this job to a friendShare on your newsfeed