Job Description:

Are you ready to go uP?We are named in Top Workplaces NYC for 2024We are one of the winners of USPAACC's Fast 100 Asian American Business awardsWe are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private CompaniesWe are nominated for Best ISO of the Year by ETA in 2024Why Should You Join Universal Processing?You want to work at a minority owned Fintech company that empowers small to medium-sized businessesYou are passionate to serve and support our local community and their growthYou get on-the-job training to get you familiar with the industry and the roleYou get medical, vision, and dental coverage, generous PTO, 401kWe offer quarterly performance review for potential quarterly salary increaseYou may receive H1B sponsorship for your great performance and commitmentCompensation:This is a non-exempt position, with a monthly salary of $3,000 in the beginning,with the potential for salary increase based on performance.Role Summary:The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.Responsibilities:Prepare, install, and configure software & hardware for deploymentOnboard and train new users for newly deployed software and hardwarePerform remote troubleshooting over the phone and through remote control toolsIdentify and analyze issues for software andor hardwarePartner with the Operations and Sales departments to provide the best solution for POS inquiriesCollect feedback from end-users and work with the Development team for future product improvementAssist in inventory tracking and managementQualifications:Must be authorized to work in the US at the time of hire. We are an E-Verify employer!Bilingual proficiency in Mandarin-Chinese is required.Bachelor's degree in Computer Science, or the equivalent is preferredTechnically savvy with strong organization skillsExperience troubleshooting issues and achieving solutionsAble to take initiative to solve problem effectivelySelf-motivated to learn new systems and installation of productsAble to accomplish tasks before deadlines and be detail-orientedAble to work efficiently as part of a team and as an individualProficient with Excel and WordPrevious POS support related experience is a plusAbout uP:Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP's consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let's Go uP, to commemorate its legacy and evolution.At Let's Go uP, we are an equal employment opportunity employer.To learn more about us, please visit us at:Go uP Together!