Job Title:
Director of Operations - ACE Academy & Pathway

Company: Tenacity

Location: boston, MA

Created: 2024-04-21

Job Type: Full Time

Job Description:

Position Overview: Partner with Tenacity's Pathway leadership team to drive the strategy, planning and execution for our comprehensive school year ACE Academy and Pathway to Post Secondary Success, serving Boston elementary, middle, high school, and college students (including literacy, life skills, family engagement, academic support, mentoring & fitness tennis). Responsible for establishing, setting and enforcing program standards, proactively identify issues and challenges and provide solutions by applying project management skills. Responsibilities:Management, Leadership & DeliveryProvides daily hands on support and management and conducts regular site visits across the cityWorks with Pathway Leadership Team to help drive program strategy, set program goals and evaluate program impactAssist in the Performance Review and Goal Setting of all Pathway staffActive utilization of project management & process development principles with entire Pathway teamMobilizing the Pathway staff to become more process oriented; driving a team towards new and higher standardsServe as a critical member of the Senior Leadership Team and attend Board meetings as required Data Analysis and ReportingManages data reporting platform and oversees system of "site reporting" and data management monthly, semi-annually and annual program reports.Createmaintain calendar andor system for site observations, performance feedback and quarterly "rubric" reviewsWork with Operations to identify student and other related data to be collected and help drive analysis and continuous improvement of outputOversee system of "site reporting" and data management monthly, semiannually, and annual program reportsAssist in the oversight of the database vendor Program Systems and ProcessesAssist in organizing, coordinating, and supporting family engagement meetingsManages and streamline logistics for field trips and school based events including Mid and End of Year celebrations for all sitesAlong with the Sr. Director of Operations, ensure Pathway program staff have the tools and facilities available to implement effective programmingWorks with Pathway leadership team to coordinate Family engagement, life skills, racquet & literacyManage Pathway timeline processes &Manage Pathway calendar of important datesDevelop processes for student recruitment, hiring, onboarding, retention, timelines, and relationships in collaboration with Leadership teamDevelop and maintain organizational and filing structure for all documentation Professional Development Employee ExperienceOrganize the logistics for comprehensive professional development for pathway staff that addresses key program and work skills. Tracks training completion, certifications, etc.Supports HR with onboarding for all Pathway staff Relationship ManagementMaintain, build, and deepen the relationships with the Boston Public School's central staffAssists Manager of Literacy and Ace Academy Program Performance in negotiating annual contracts and leading efforts with partner schoolsLeads conversations and negotiations with the central officeWorks with City representatives and other community partners to identify and secure program locations including classrooms and courts and other facility needs Hiring and RecruitingSupports The Marketing Director in a plan of continuous recruitmentnetworking; reviewing current processes and making recommendations to attract a broad candidate pool; and collaboration with the Operations Department to ensure that systems and processes are in place to recruit a diverse pool of candidatesLiaise with the HR department to interview and hire full and part time school year program staff and volunteersPartnering with Manager of Literacy and Ace Academy Program Performance in student and family recruitment and enrollment, develop plan and manage process Marketing & BrandEnsures "Brand Presence" at site locations and works with the Marketing Director to ensure program sites are well equipped with a variety of impactful marketing materialsTenacity signage placed in all schools in a prominent location and ensure branded clothing is worn regularly by students, staff, site staff is equipped with 30 second elevator speech and materialsLiaise with Marketing Director Experience: Minimum 6-8+ years of experience supporting programs for urban, under-resourced youth or other mission based organizationsSeasoned professional with demonstrated excellent project management skills working with and mobilizing large groups of people in remote locations toward desired standards and resultsDevelopment and implementation of standards and processesRealize and achieve program standards across ACE sites and the PathwayMentoring staff a plusExperience using and developing data and metrics to improve desired student engagement outcomesTrack record of nurturing and growing successful partner relationships with public and other community agencies Required Skills and Competencies: A proven team- and mission-motivated leaderPassion for excellenceSelf motivated to achieve excellence in a team environmentStrong organizational skillsProcess & project managementEffective presentation skillsExcellent verbal, written and interpersonal communications skillsStrong analytical skillsAbility to speak Spanish preferredProficient in Microsoft Office Suite, including Word, Excel, PowerPoint and database platformsExceptional attention to detail including matrixes, student data outcomes and data reportingImpeccable integrityEntrepreneurial spiritGoal-orientedAdaptable to challenging goalsPrior work with Boston Public Schools or other large community agencies preferredValid driver's license and access to a reliable vehicle required