Job Title:
HR Generalist, Customer Care

Company: Sunbit

Location: las vegas, NV

Created: 2024-04-21

Job Type: Full Time

Job Description:

JOB TITLE: HR GeneralistLOCATION: Las Vegas, NV (In Office Monday-Friday) The Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (Role:Sunbit is searching for an experienced HR Generalist to support several of our wonderful Customer Care teams located in Las Vegas, Nevada. In this role you will take on a variety of responsibilities overseeing the day to day People Operations including employee relations, onboarding, offboarding, leaves of absence, benefits, performance management and everything in between. You will create strong relationships as an advisor and coach to employees and managers to help support growing Sunbit into a world class organization. This is an incredible opportunity for someone who has a passion for People and is eager to nurture a culture of positivity, growth, and inclusion.What You'll Be Doing:Build trusted relationships with the entire Customer Care team while having a deep understanding of the team's business objectives to provide sound guidance and support their needsServe as the primary point of contact responding to all employee inquiries related to but not limited to payroll, benefits, time and attendance, leave of absence.Partner with CPO and Head of People Operations to communicate and administer People programs and initiatives including but not limited to onboarding, performance management, employee engagement, employee developmentBe a champion of the employee experience while focusing on creating a culture of inclusivity and belongingLead all People policies and programs for the Customer Care office, ensuring compliance and consistencyPartner with supervisors to help resolve employee relations matters, advising on disciplinary actions and conduct employee investigationsMaintain employee records and data in HRISPerform other special projects or duties as assignedRequirements:6+ years of experience in HRExperience supporting an hourly population in a call center environment is a plusExperience working with BambooHR and ADP is a plusStrong written and verbal communication skillsFlexibility to support the team on weekendsAbility to perform in a fast-paced environment while maintaining a high level of supportAble to handle sensitive and confidential matters with the utmost integrityStrong organizational and time management skills with the ability to prioritize effectivelyAttention to detailComfortable working through difficult situations and making tough decisions with professionalism and empathyKnowledge of state, local and federal laws and proceduresPassion for people and helping them develop The Perks:Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)Mission driven + empowered + collaborativeCompetitive pay and stock optionsUnlimited PTOHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity LeaveNewly added HSA and Pet Insurance401K Plan with MatchingCell Phone StipendCasual DressOpen door policy Open office floor planTeam based strategic planning + Team owned deliverablesCultural Competencies for Success at Sunbit:Serve others before self - Service oriented mindsetOwn the impact - Take pride in effectively managing HR tasks on a daily basisConnect genuinely - Effectively connect with internal stakeholdersAct fast - Respond to internal team members in a timely mannerInclude always - Work closely with Customer Care team and actively welcome new peers within the organizationInnovate for good - Continuously help our internal team create efficient processesSunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.