Job Description:

Account ManagerJob Summary:At The 20 client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.Essential Functions:Serve as the main point of contact in all matters related to client concerns and needsClient Retention - Build long-term relationships with key clients and secure contract renewalsCreate plans to address clients' business needsEnsure client satisfaction through after-sales care, as well as receivingusing feedbackCreate TBRs (Technical Business Reviews) and present to client on a quarterly basisGive presentations to clients about products andor servicesAct as a point of contact for complaints and initiate escalations as appropriateEnsure that the terms of a contract are adhered to by both the company and the clientUnderstand and help meet clients' goalsAssist in upselling and cross-selling services and productsCollaborate with internal teams (e.g., sales, engineers, senior management) to address clients' needsRequired SkillsAbilities:Internship or professional experience in a sales or customer service roleAbility to multitask and juggle several responsibilities simultaneously.Strong written and verbal communication skillsImprove customer service, perception, and satisfactionFast turnaround on client requestsBusiness awareness: specific knowledge of the client and how IT relates to their business strategy and goalsDocument internal processes and procedures related to duties and responsibilitiesUnderstand processes in CRM by completing assigned training materialsWork through a daily schedule in CRMExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsAbility to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite or related softwarePreferred Education and Experience:Proven track record of meeting or exceeding quotas and receiving positive customer feedbackProficiency with common customer success and customer relationship management software, such as Gainsight and SalesforceTwo years of prior sales experiencePhysical Requirements:The physical requirements below describe the essential job functions needed to complete this job.Consistent hand and finger dexterity necessary to operate computer equipmentConsistently required to sit, stand, walk, talk, hear, and seeRoutine use of hands to typeOccasional need to stoop, kneel, crouch, twist, crawl, reach, and stretchOccasional need to walk around the officeConsistent vision abilities required; close vision, depth perception, and ability to focusMay require travel dependent on company needsOccasional need to lift andor move up to 30 poundsThe statements contained in this job description are intended to describe the general nature and level of work.Work EnvironmentConditions:The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)Work is in an open office environment with steady conversation and interruptionBenefits:Incredible company cultureMedicalDentalVision health plansHSAFSA participation based on insurance planPTOSickHoliday payAbility to contribute to Long-term Disability and Short-Term Disability plansDiscretionary bonusesDependent Care FSAPaid Parental LeaveEmployee life Insurance 100% Company Paid401K participationExplosive company growthCompany-sponsored Team Building EventsState-of-the-art, modern office with amenities: free onsite gym, snacks, drinks, and a food hallAffirmative ActionEEO statement:It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.