Job Description:

The ideal candidate will be able to appropriately identify the needs current customers in order to aid customers in their success using our services. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. The ideal candidate will be able to troubleshoot day-to-day problems or issues pertaining to existing customer accounts and clients that require a high attention to detail. This role is responsible for the review of requests submitted to the Energy Procurement and Operations teams, via a shared inbox or through direct outreach. This person will apply any problem solving skills and intermediate customer support experience to resolve non-technical concerns, and for more technical concerns, will delegate the request to the proper team and maintain communication and final resolution with the client.  ResponsibilitiesWork cross functionally within the company to communicate with all stakeholders in customers' success and maintain work flow progress through other departmentsCreate and maintain relationships with customers to better understand and achieve their needsProvide consistent, professional, courteous and rapid responses to clientsManage monthly project tracking of inquires and resolutions and maintain savings reportsAct as main point of contact and resolve problems by clarifying issues; research and explore answers; implement solutions and escalate more challenging concernsQualificationsPrevious account management experienceArticulate and well accustomed to a client facing roleAbility to communicate effectively using Microsoft Office suite and other software and web-based applications; Microsoft Project a plusAble to multi-task, manage multiple workloads, take accountability and deliver results to meet competing priorities