Job Description:

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!We are currently seeking a skilled Technical Support Engineer to join our customer-focused team. If you have a passion for technology, excellent problem-solving skills, and a customer-centric approach, we invite you to apply for this exciting opportunity. The Technical Support Engineer will collaborate with cross-functional teams to deliver effective solutions and contribute to the overall success of our customer support initiatives.RequirementsBachelor's degree, preferably in Management Information Systems or Computer Sciences4+ years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environmentWorking knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber securityExperience supporting VOIP and SIP video conferencing technologiesExperience supporting MDMMAM solutionsAvailability for night and weekend on-call work as well as light travelKnowledge of desktop and server hardware, including performance optimizationFundamental knowledge of IP networking, routing, and system securityInstall, configure, test, and maintain operating systems, application software, and management toolsExperience utilizing PowerShell in management of systemsExcellent written and verbal communications skills and strong customer service experienceExperience supporting Microsoft technologies including Active Directory, Group Policies, Exchange, and DomainsProven technical documentation skillsInsatiable level of technical curiosityMust be physically able to lift and carry computers and other related equipment of up to 50 lbsSkillsProgramming and scripting languages such as PythonKnowledgesupport UnixLinuxDocker especially RHEL and CentOSKnowledge of the Securities and Trading industryKnowledge of coding best-practices and version controlKnowledge of configuration management systems and automation technologies such as AnsibleExposure to JIRA and Confluence or similar suites or ticketing systemsExperience managing projects including milestones and target completion datesImaging solutions such as Windows Deployment Services and System Center Configuration ManagerExposure to Ansible, Chef, PuppetSoftware management including repackaging, scripted installations, and deploymentLeading technical training, both one-on-one and in group sessionsMCPMCSECCNA or equivalent a plusDesiredExperience in high pressure environmentsAbility to coach and mentor early career engineersPassion for technology and desire to stay informed of the latest trends and best practicesStrong verbal and written communication skillsManagement of high touch requests from C-Level executivesProven troubleshooting methodology and problem-solving skillsAbility to manage an active task list and consistently meet deadlinesAdditional DetailsThe base salary range for this position is $100k - $150k annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.BenefitsMedical coverage and Health Savings Account (HSA) through AnthemDentalVisionVarious Ancillary coverages through Unum80 hours paid time off annually, plus 8 company paid holidays401(k) retirement savings planCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAbout UsSTAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at stand8.io and reach out to explore opportunities to grow together!