Job Description:

Overall Purpose:Focus on analyzing various business operations and performances. Scrutinize data and metrics to understand trends and provide actionable insights that help in strategic decision-making and improving overall business efficacy. Create weekly and monthly reports with internal KPIs to report out to leadership. Will also be responsible for developing and creating ad hoc reporting of metrics and strategic initiatives as needed. Responsibilities:Collaborate with department to define Key Performance Indicators (KPIs) and reports.Develop a knowledge of business operations, understanding their goals and business objectives and leverages data to improve their results.Develop and communicate weekly and monthly metrics, score card and dashboard results with management, improving the efficiency of teams to achieve their goals.Perform analyses of metrics to identify trends, as well as areas of immediate concern, and escalate to management attention, as necessary.Perform analyses of system data to identify reasons for system or process deficiencies, as well as areas of immediate concern, and escalate to management attention, as necessary.Analyze trends to facilitate recommendations for process improvements.Summarize and present data findings, recommendations, and methodology to senior leadership, department leadership and enterprise stakeholders.Coordinates communication between all parties for effective resolution of problems, implementations, updates and timely flow of data.Conduct ad-hoc analyses to support internal decision-making.Perform tasks in a backup capacity for other department positions as needed.Participate in continuous improvement projects and initiatives.Support the effective and timely implementation and testing of all department system updates. Research and respond to complicated inquiries from Department personnel. Support the business in developing written documentation for processes including business process flows and functional "How To" documents for users.Assist in the maintenance of all departmental procedure manuals and assist in the training of any processes or procedures as necessary. EducationExperience:Bachelor's degree with a preferred background in data (governance, quality, analytics, stewardship, data management, etc.) required.Five or more (5+) years relevant experience required, including a strong preference for experience in collaborating with cross-organizational business units, ideally in a highly capital-intensive industry.Experience in the utility industry preferred. Skills and Abilities Utilized in this Role Include:Strong analytical, problem solving, mathematical and strategic thinking skills including the ability to prioritize.Pays close attention to detail, questions strange events and resolves ambiguous situations.Excellent written and verbal communication skills and the ability to effectively interact with all levels of management and employees, as well as external customers.Strong understanding of tools used to extract and analyze fortable taking information from disparate systems to bring data elements together for meaningful insights.Ability to work independently while keeping key constituents and stakeholders informed and appropriately involved.Ability to handle multiple tasks concurrently and work in a fast-pace and changing environment.Must be highly regarded for integrity, flexibility, teamwork, and interpersonal skills.Advanced user of MS Excel (Macros, Pivot tables, Vlookups, PowerPivot).Experience writing macros. Must possess a positive attitude and strong values that fit with DLC's core values:Energized to shape the future;Bold in thinking and exploration of new possibilities;Collaborative in approaching all challenges;Responsible in commitment to safety, management of assets and finances and interaction with others;Selfless in serving the community, both on the job and through volunteerism. Physical Requirements:Normal office environmentMay spend long periods sittingManual dexterity to operate a computer keyboardOccasional travel within driving distance Hybrid WorkPosition follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs. Storm RolesAll Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service, or government affairs teams to respond to public and customer requests for information, etc. Data Governance:Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs. Disclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.