Job Description:

Specialist, Customer ExperienceSummary:Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.Key Responsibilities: Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc.Process all incoming sales orders including phone, web, email, EDI into ROI.Generate quotes on stock plete all required shipping documentation for proper delivery of foreign orders.Perform invoicing as required including adding freight charges and billing customers.Process all credit card orders.Process daily incoming company mail.Provide administrative support for Sales Support, Sales, etc.Adhere to all ISO 9001 policies and procedures that govern our business.Performs other duties as assigned.Education: High School Diploma, GED, or equivalent experienceExperience: 0-1 years' prior relevant experienceMinimum RequirementsQualifications: Ability to interact with customers in a professional mannerBasic computer skills including Microsoft OfficeExcellent communications and customer service skillsGood organizational and team related skillsThrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraintsExcellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organizationStrong work ethic and an ability to excel within a rapidly changing and growing organization