Job Description:

Collection SupervisorWe are looking for a Collections Supervisor for our direct client.The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid summonses. Job Responsibilities:• Ensures efficient operation of the unit and manage the daily workflow• Plan, organize, direct, and manage daily activities of staff• Conduct agent live call monitoring and evaluations. Provide constructive feedbackand coaching• Manage AVAYA CCE Dialer including loading campaigns, monitoring campaigncompletion and agent call numbers• Prepare and analyze of various reports regarding agent statistics, income executionproduction and revenue generated from collection and enforcement activities• Monitors the process of Income Executions (wage garnishments) for outstandingjudgments• Ensures the accuracy of information subpoenas for employment verification42921• Verifies employment and Social security data for Income Executions includingresearch on Lexis Nexis• Interacts with various New York City Marshals regarding inquiries and resolutionof outstanding issues• Review and update procedural manuals for Collection unitsQualifications:• Bachelor's degree required• Supervisory andor operations experience with the ability to successfully manageand train staff• 2-3 years of collections or customer service experience with a corporate orgovernment agency• Strong communication and interpersonal skills, both written and verbal• Strong analytical skills with the ability to simultaneously balance multipletasksprojects, prioritize tasks and adhere to deadlines• Debt collections experience in a call center environment• Excellent computer skills (MS Word, MS Excel, MS PowerPoint)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.