Job Description:

JOB SUMMARYCare Coordinators coordinate the day-to-day implementation of contractual requirements within the state's Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support BrokerConsultant works with members on planbudget development, submission, and revision.JOB DUTIESApply a person-centered approach to keep the client at the center of all program functionsCoordinate the day-to-day implementation of contractual requirements within the state's Medicaid guidelinesCreate care plans based on the clients' needs, train clients on services provided, audit services, and report findings to the contracted entityAssist clients with planbudget development, submissions, and revisionsProvide continuous excellent service to clients, employees, and 3rd party organizations including MCOsPromote cohesiveness in the office environmentSupport day-to-day operations and client advocacyCollaborate with stakeholders regarding the delivery of servicesComfortable with public speakingCommunicate effectivelyComply with applicable legal requirements, standards, policies, and proceduresConduct advanced reporting and oversight activitiesDemonstrate dependabilityDemonstrate effective problem-solving and decision-making skillsExhibit computer efficiencyHandle complex service programs and special projectsLead, supervise, and complete special projects including, but not limited to developing and implementing care plansMaintain necessary skills and knowledge to coordinate workflowMarket services to referral sourcesParticipate in professional development and training activitiesPrioritize and multitask effectivelyProvide excellent customer service to internal and external clientsRepresent the company at stakeholder meetings, health fairs, and provider fairsSupervise deliverables and ensure timely completion of projectsEnroll clients and employees in services, including the development of the servicesupport plan and budgetOrient and educate clients on current program roles and responsibilitiesTrain and assist clients in timecard submissionAssist clients with eligibility requirements, as required by the program rulesTravel to and from Client homes or other destinations to meet with ClientsConduct necessary client assessments and contactsMaintain timely and proper documentation in Customer Relationship Management (CRM) databaseCompile information for internal or external auditorsBilingual preferred in various locationsOther duties as assignedQUALIFICATIONSBachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred6 years' experience serving individuals with disabilities preferredCombination of education and experienceMust have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required.Ability to work flexible andor extended hours, if needed, to meet the job requirements.The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.