Job Description:

CHB Team LeadThis position is located in Baltimore, MD.Supports a base group of client accounts by managing a team of Customs Entry Writers andor clients, expediting their shipments from start to finish by development of familiarity with their import programs and products; through an understanding of Customs regulations and international transportation; by coordinating file processing with team members and other Company work groups. Directs and coordinates superior client service delivery and production activities of defined team within our Customs Brokerage operation. Executes these activities in support of the established Maersk Customs Services policies, goals, and objectives and in full compliance with CBP regulations. Serves as a subject matter expert for existing and new customers on CHB matters. Other duties and responsibilities may be assigned which are "client specific" to satisfy special customer needs. These responsibilities are achieved by performance of the following duties personally or through subordinate team members.ESSENTIAL DUTIES AND RESPONSIBILITIES-Development of complete familiarity with client import programs and set organizational plans for the department on the handling of the specific clients, this includes the following:ProductsClassifications and Special Customs DetailsOther government agency compliance requirementsCarriersDelivery SpecificationsBilling RequirementsSpecial ReportsAR StatusClient Specific needs and requirements-Set operational, goals and objectives for the department-Measure and monitor results against KPI's established and hold any supervisory level colleagues accountable.-Resolve large or complex issues, and put corrective action in placeREQUIRED EXPERIENCE & SKILLSEducation and Experience:Bachelor degree or equivalent work experience; HS Diploma or equivalent required5-7 years of experience in the industry2-3 years previous management experience Technical Skills and Competencies Required:A strong execution minded manager with strong financial technical skills, analytical ability, good judgment and strong operational focus including an understanding of systems.Strong understanding of transportation industryExcellent communication skills can relate to people at all levels of an organization.A well organized and self-directed individual who is a team player, excellent conflict resolution and problem-solving skills.Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficientlyAbility to train, coach, evaluate and mentor.Strong thought leadership and influencing skills, ability to engage multiple business units to develop solutions.Strong and current knowledge of technology platforms, MS Office products and ability to quickly adapt to new software.Physical Demands & Work Environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks or lunch period. However, there may be some bendingstooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear and speak clearly using phone headset to communicate with customers; be able to navigate, view & enter information on the computer.Expected Working HoursThis position is not remote and generally requires availability for a 40 hour work week during standard business hours. The position also requires availability for nights, weekends, and holidays, based on customer andor business needs, to include adjustments for global time zone differences. We offer flex work. Notice to applicants applying to positions in the United StatesYou must be authorized to work for any employer in the U.S.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing Transparency Notice:is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing . CHB Team Lead