Job Description:

At SRM Claims, we look for the best and brightest talent to join our team of professionals. We're united by a common purpose of delivering exceptional service to our clients.Reasons you should consider a career with SRM Claims:Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.Career development: SRM offers robust internships and internal training programs for advancement within our organization.Benefits: Not only do our benefits include up to 3 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Short- and Long-Term Disability, 401K, and EAP.Work Environment: We believe in providing an environment where employees enjoy coming to work every day and are provided with the resources to manage their caseloads.Overview: Company Name Services, a fast-growing commercial insurance company, has an immediate need for an Auto Property Damage (Liability) Claims Adjuster in our Southlake, TX office. The Auto Property Damage (Liability) Claims Adjuster will be responsible for establishing coverage, facts of loss, determining liability position based on degree of negligence, coordinating repairs, communicating effectively and timely with involved parties. In this position, you will administer and resolve claims in a timely manner in accordance with legal statutes, policy provisions, and company guidelines.Responsibilities: The Claims Adjuster role will be responsible for delivering consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.Handles all assigned claims promptly and effectively which may include complicated and catastrophic losses. Makes decisions within outlined authority and recommends settlement values in the disposition of the claim.Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandatedParticipates in on-going training sessions for the inside auto businessAssist as necessary in providing claim status to agents, insureds, coverage verification, escalations, etc.Work to continuously improve our claim operation and look at opportunity gaps in claim service, handling, protocols, and processes.Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictionsManages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely mannerMaintains oversight of the repair process and ensures appropriate expense handlingAs appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds, agents, and claimants Qualifications: Strong attention to detailAbility to read and interpret policy language.Strong written and verbal communication skillsAbility to manage, prioritize, and balance workload in a fast paced environment.Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisionsAbility to communicate effectively and clearly, both orally and in writingAbility to effectively operate computer equipment and applicationsDemonstrated ownership attitude and customer centric response to all assigned tasks 1 year of prior claim adjusting experience with handling third party auto liability claims (preferred)Must possess, or have the ability to obtain, a Texas Adjuster's license and reciprocal licensing as needed.Requires ability to negotiate claims and resolve within authorityMust be able to clearly communicate coverage and liability positions with alternate carriers, customers, arbitrators, auditors and attorneys.