Job Description:

Job OverviewA core function of the Parts Order Specialist position is to process customer requests as quickly as possible. The Parts Order Specialist position is responsible for taking all incoming quote requests and parts orders. This position will monitor the ticket system, email queue, and phone for requests. This position will handle all customer parts quote requests and orders as well as follow-up on existing orders and quotes. They will ensure that accurate part numbers, quantities, pricing, destination, and tracking information are entered and maintained in the order system and that every order is processed accurately within 4 hours. Provide customers with timely order status updates. The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast-paced growth environment.ResponsibilitiesAnswer and respond to all incoming parts requestsResearch and identify correct part numbers and prices for customer requestsAssist customer with selecting the correct partsWithin BC, process customer quotes and parts requestsMonitor Alliance ticket system for requests emailed inFollow-up on tickets, quotes, and orders constantly via email or phone for quick resolutionEnsures all sales orders have ship to address and shipping information into ERP systemsWorks with internal partners to expedite deliveries as necessary for emergent ordersCreates labels, bills of lading, and other shipping documentation for domestic and international packagesTakes corrective action on sales order issues; traces progress of orders; manages orders in Operations Review queueInterfaces with Procurement, Production, and Product Repair departments to obtain product information and availabilityEnsure regulated orders are processed within Compliance requirementsPerforms other duties as required.SkillsRequirementsMinimum of 1 year of Customer ServiceAssociates degree desiredAbsurdly outstanding customer service attitudeExperience working in a warehouse, distribution center or manufacturing facility preferredExcellent oral and written communication skillsFast and accurate data entry abilityStrong attention to detailExcellent organizational skillsAbility to learn and retain technical part informationAbility to process and manage orders with multiple prioritiesAbility to read, comprehend, and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals.Proficient in the use of Microsoft Office programs including Outlook, Word, and ExcelExperience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid)Proficient in the use of general office equipment including personal computers, printers, and copy machines.Note: All offers are contingent upon successful completion of a background check*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer.