Job Description:

Job Title : Computer Client Support AnalystDuration : 12 MonthsJob location : Sacramento, CA 95833Need Local candidates Job Description: Minimum QualificationsHigh School Diploma or equivalent1 year of IT servicehelp desk operations experienceComplete service requests and troubleshoot computer and device problems via the telephone & web channelsStandard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environmentStrong client customer skillsAbility to learn quickly and transfer essential knowledge to team membersCapable analytical skillsTeamwork is essentialStrong communication skillsDemonstrates work quality and efficiencyOpen and adaptable to changePassion for safety Desired QualificationsTwo to four-year college degree andor IT learning accreditation or certification or equivalent IT work experience.1 year of general customer service experience in retail, or call center sales or service roleIT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installationQualitative and quantitative analytic & problem solving skillsAbility to learn new concepts quicklyOrganizational skillsAdvanced verbal and written communication skillsProficient in Microsoft Excel and WordIs able to work independently or as part of a teamHas novice basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP IPAdheres to Work Instructions andor processes as defined in Run - Books and PlaybooksApplies technical skills to resolve incidents of well-defined scope as specified by procedural guideline