Job Description:

CUSTOMER SERVICE REPRESENTATIVELocation: Placentia, CA 92870Work set-up: on-siteQUALIFICATIONS3+ years of experience working for an aerospace company3+ years of customer service experienceProficiency in Microsoft Office and customer relationship management (CRM) softwarePURPOSE AND PRINCIPLE RESPONSIBILITIESWe are seeking an experienced Customer Service Representative to join our team who will be responsible for providing exceptional customer service to our clients. You will be required to maintain a positive relationship with clients, respond to inquiries, provide information about products and services, and assist with any issues or concerns that may arise. Additionally, you will work closely with our sales team to ensure that our customers receive the best possible service.ESSENTIAL DUTIESAct as the primary point of contact for clients, providing timely and accurate responses to inquiries, concerns, and requests for informationWork with clients to resolve any issues or problems they may encounter, escalating issues to the appropriate department as necessaryMaintain accurate and up-to-date records of all customer interactions, including communication history, issues, and resolutionsCollaborate with our sales team to ensure that our customers receive the best possible serviceStay up-to-date on industry regulations, compliance requirements, and changes in contract requirementsProactively communicate with clients to identify opportunities for upselling and cross-selling products and servicesDevelop and maintain positive relationships with clients, focusing on building long-term partnerships and increasing customer loyalty