Job Description:

Position PurposeThis position will be based in Charlotte, NC.The CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR Program. This will include partnering with multiple internal functions, building and executing project plans as well as leading teammates through training of new processes.ScopeNumber of Countries: 1Number of Locations: Make special mention of numbers of locations. 100+ Customer LocationsMajorKey AccountabilitiesOperate a CHEP owned box truck (or similar equipment) in compliance with all DOT Regulations and CHEP Safety requirementsExecute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possibleWork with local customers on program compliance in order to drive efficiencies and increase collection volumesDocument all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnelVisit potential collection locations to explain the CHEP LVR Program, gather datainformation with the goal being adding locations to the Program's customer baseDevelop, communicate and implement improved processes focusing on key performance areas within the LVR operationsPartner with internal resources to build and execute project plansServe as a resource and trainer for LVR Representatives on key performance areasMeasuresDOT & Safety ComplianceOn Time PerformanceCustomer Service LevelsOperational Cost OptimizationTotal Pallets DeliveredCollectedCustomerLocation GrowthLVR Program Cost PerformanceAuthority Decision MakingCustomer Issue ResolutionDeliveryCollection PrioritizationWorking AutonomouslyWorking within a Matrix EnvironmentKey contactsInternal:Asset Recovery RepsLVR CoordinatorsCustomer Service Field RepsService CenterOperations Supervisors, Clerks and ManagersExternal:Key Retail & Manufacturing Customers (Local level)NPDs (Local level)Potential Customers (Local Level)QualificationsWilling to lift 65 lbs. on a regular basisMust have a clean driving recordMust be able to obtain and maintain a DOT medical card with no restrictionsAble to execute and optimize provided deliverycollection routesStrong communication skillsOn-the-fly Problem SolvingComfortable working autonomouslyAble to develop relationships with new customersStrong Analytical skillsAble to lead peersExperienceMulti-stop drivingDOT & Safety Compliance OwnershipRoute OptimizationManagementLocal Customer Relationship BuildingFront line operations leadershipNew Customer Development (Desired)Skills and KnowledgeDOT RegulationsBasic Microsoft Office (Excel, Outlook)Routing Management AppsSoftware (Desired)Customer Service ProgramsLanguagesEssential:EnglishDesirable:SpanishBase pay starting at $21.00hourSalary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.