Job Description:

Essential Responsibilities:· Assist the branch manager in the management of the branch personnel, oversee operational activities and provide technical support to all personnel in operational issues and policies.· Support Lenders of the Commercial and Corporate Department.· Implement and monitor Standard Operating Procedures (SOP), to ensure transactions are processed in compliance with federal regulations.· Coordinate customer service duties for proper completion of all assignments.· Establish and help attain internal performance objectives for branch office business volume, deposits, loan portfolios, and quality of audit reports.· Opensell Bank products, including Checking, Savings, CDs, IRAs, safe deposit boxes, wire transfers, etc.· Service customer needs, including direct deposit set up, answering questions, provide account recordsinformation.· Handle customer problems and complaints; counsel customers with special problems or in disagreement with institution or its branch policies and procedures.· Prepare presentations for prospect clients to support the Commercial and Corporate Banking Team · Provide and maintain a professional, business-like atmosphere within the branch terpersonal Communication:· Good interaction with customers and Bank employees.· Positive attitude as a team player.Education, Experience, Skills and Abilities Required:· Good understanding of financial institution operations, products, and services.· Minimum three years of experience in Branch operations.· Effective human relations and communication skills.· Understanding of laws, rules, and regulations affecting the banking operations industry.· Attention to detail.· Good written, reading, mathematical, analytical, supervisory, computer and communication skills.· Proven leadership and organizational skills.· Participation in community events.· Ability to handle pressure.· Ability to handle multiple priorities in a fast-paced environment.· Flexibility on working schedule, as in any other branch location.EOEDVMFDFWP