Job Description:

Our expanding law firm is needing an experienced Intake Coordinator to join our team. We offer competitive pay commensurate with experience and a benefits package that includes health insurance, 401K with company match and paid time off.The person in this position will have the following job responsibilities and personal skills:ResponsibilitiesAnswering any and all incoming callsScreen incoming leads via phone or internet and set appointments for qualified potential clients.Evaluate prospective client's claim, explain the process, answer questions and sign up new clientsMeet with clients in person for sign-up when needed.Open claims with various insurance companiesDraft and send out Letters of RepresentationUpload new client paperwork to clients file on firms databaseOrder andor obtain police reportsData Entry - Maintain and update files in case management program (Needles)Assist with the creation of new matters on the firms databaseSkillsIndividuals must have a MINIMUM of 12 months' experience handling intake for a personal injury law firm.Familiar with case management software, preferably Needles.Proficient in Outlook, Excel and WordProficient in Customer Service and professional verbal and written communicationPossess excellent organization skills and be able to electronically process client information and documents in a consistent and timely manner.Position requires the ability to quickly make a strong empathetic connection with a potential client and follow up per firm procedures until client is transitioned to the handling case manager or attorney.Some college or university education is preferredBilingual in Spanish is a plus