Job Description:

*Fulltime permanent position based in Boston.Job Description: Operations ManagerAs an Operations Manager, you will play a pivotal role in ensuring the smooth functioning of our company's operations. Your responsibilities will encompass a wide range of tasks, from overseeing quality control to maintaining positive relationships with various departments. Here are the key aspects of your role:Ensure accurate and timely dispatch of all flights to meet customer specifications.Ensure compliance with airline, airport, and port regulations.Monitor production departments to maintain exceptional quality standards.Adhere to Critical Control Points, health and safety regulations, and legal requirements.Collaborate closely with Section Managers, providing guidance and support in employee relations.Be prepared to step into a leadership role when necessary, ensuring efficient staff allocation across departments.Cultivate strong working relationships with department heads.Track and report key functional metrics to enhance efficiency.Analyze costs, scenarios, and benchmarks.Forecast demand levels and mitigate risks.Provide a positive and professional service that enhances our brand reputation.Address any issues promptly with effective solutions.Identify opportunities for process enhancements and implement improvements.Collaborate with stakeholders to document clear requirements.Qualifications:Bachelor's degree in business or any relevant field preferred.Minimum of 5 years of leadership experience within food manufacturing and related logistics activities.Previous experience in a similar role or experience within airside, aviation or FMCGPassion for high-end cuisine, love for food and motivation to deliver exceptional service and be involved in menu changes.Be a role model, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality.Ability to work well in a fast-paced environment and with a diverse clientele.Flexibility (different shifts - night, weekends, holidays)Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track costings.Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its continuous improvement by taking a hands-on approach.