Job Description:

*If you read through this description and feel passionate that you're right for this role, please do not hesitate to email me directly () to share why I should hire you. Your email WILL be read by an actual human!Job SummaryDispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.Job DutiesCustomer Service & Dispatch Team ManagementPost Job Openings, Conduct Interviews & Hire Candidates that are Approved by Leadership TeamPerform New Hire Employee Customer Training & Continuing Education of Current Office StaffResponsible for Daily Support & Management of Customer Facing Office Staff Team MembersOversee Daily Field Service Schedule with Dispatch & Field Service TeamsManage the Overall Customer Experience and Lead by ExampleCreate a fun and challenging environmentDevelop and provide a coaching program to uniform and improve CSR performancesProcess Daily andor Weekly Reports to Identify Gaps in the Business and review with senior leadershipShare Detailed Information to Leadership Team for Analysis and Provide SolutionsFocus on the Overall Successful Health of the BusinessProvide weeklymonthly breakdowns on call reporting, booking efficiencies, and find areas for improvementCustomer Support of Key AccountsComplex and Unique Customer Management and SupportExceed 5 Star Customer Expectations by Utilizing the Teams & Providing Direct Interaction with ClientsEnsure a Positive Online Rating & Customer Surveys while handling customer complaintsissues in a timely follow through fashion.Sales & Marketing SupportAssist in Sales and Marketing CampaignsProvide monthly breakdown and reporting of campaigns to revenue generatedPhysical RequirementsMust be able to sit for long periods of timeMust be able to work varying shifts including days, nights, and weekendsBenefits:401(k)401(k) matchingDental insuranceHealth insuranceVision insurancePLEASE NOTE: This role will be reporting into the office daily in Pleasant Hills, PA and must be located proximate to this address - 91 Terence Dr., Pittsburgh, PA 15236