Job Description:

Data Entry Specialist, The Data Entry Specialist will provide superior customer service to dealers, consumers, lienholders, and other customers, process claim payments, assist with related activities for support of issuance of payments to customers, vendors and other entities, perform other functions of the department as needed and take action to enhance cross-functional abilities and expand internal communications within the company.Contract RoleLocation: Houston, Tx 77077Pay: $ 20.00 Per Hour Office (Monday - Friday 8:00am - 5:00pm)RESPONSIBILITIES:Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.Process payments for claims from dealers, repair facilities, and customers. Follow company guidelines.Verify customer's name, vehicle mileage, VIN number as registered on contract, and rental charges.Audit parts prices, labor costs, and markups, and sublet repairs.Ensure documentation (repair orders, invoices, receipts, and signatures) is complete and correct.Answer questions from dealers and customers about claims.Enter adjustments into database.Return incomplete paperwork to gain needed information and documents.Handle dealer statements. Research individual claims as needed.Review overage claims with manager before processing claims.Monitor open claims.Help dealers reconcile their claims' registers.Maintain files for paid, denied, and pending claims.Prepare, process, and mail customer and repair facility check.Fully coordinate and communicate actions within company and with dealers.REQUIREMENTS & CRITICAL COMPETENCIES:High School Diploma or GED1-2 years related experience andor training; or equivalent combination of education and experience.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.Ability to draft routine reports and correspondence.Ability to speak effectively with customers, associates, and vendors.Demonstrate excellent claims processing and administration skills.Demonstrate excellent customer service skills.Able to handle customers under difficult situations.Demonstrate knowledge of retail parts and service business.Demonstrate knowledge of company products, their coverage, and benefits.Demonstrate computer skills.Able to communicate effectively - orally and in writing.