Job Description:

Responsibilities:- Supervise a team of call center representatives to ensure high-quality customer service and sales performance- Manage daily operations of the call center, including monitoring call volume, response times, and customer satisfaction metrics- Coach and develop team members to improve their sales skills, customer service techniques, and overall performance- Set performance goals and targets for the team and provide regular feedback and performance evaluations- Handle escalated customer issues or complaints in a professional and timely manner- Collaborate with other departments to ensure seamless communication and coordination between teams- Analyze call center data and trends to identify areas for improvement and implement strategies to enhance efficiency and productivityRequirements:- Proven experience in a call center supervisory or management role- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and team members- Ability to analyze data, identify trends, and make data-driven decisions to improve call center performance- Sales experience is preferred, with a focus on achieving sales targets and driving revenue growth- Multilingual abilities are a plus, particularly fluency in English and another language- Strong customer service orientation with a passion for delivering exceptional service to customers