Job Description:

The Ironmark E-commerce Account Manager is responsible for nurturing and growing relationships with our Enterprise E-commerce accounts, driving revenue growth and ensuring a seamless experience for our customers and their end users. The E-commerce Account Manager manages portal activity, participates in store builds, and reviews monthly reports. You will use your excellent communication, time-management, and project management skills to collaborate with cross-functional teams to optimize product listings, marketing strategies, and customer engagement while delivering exceptional customer service and ensuring customer satisfaction. ResponsibilitiesServe as Project Manager on Enterprise Accounts client store builds, working with the Director of Company Stores and E-commerce team members to plan and deliver exceptional products and service. Act as the lead in new store builds, working with clients to obtain product details, user profiles, and other needed information.Serve as Project Manager for E-commerce account customer's offline order requests, supporting cross-selling initiatives and ensuring customer satisfaction with the customer's overall lronmark experience.Receive Sales Team and customer inquiries and requests, obtain and assemble information and specifications.Manage event fulfillment stores, working with the Warehouse team to ensure that shipments are on schedule and that inventory is received in a timely accordance with established departmental processes and workflows, accurately use Project Management Software, ERP Software, Web-to-Print Platforms and other software used by the department to efficiently build stores, resolve customer requests, and to collaborate with cross­ functional teams.Maintain all store spreadsheets, ensuring up-to-date entry of data that will feed analysis and the creation of reports.Document standard operating procedures (SOPs) and user guides for each client to provide internal teams with needed client information and to assist with continuous improvement.Develop and analyze quarterly reports pertaining to users, products, inventory, activity, and more to evaluate performance and identify needs.Conduct regular client meetings, developing the meeting itinerary as well as following up on tasks and actions items that are developed during the meetings.Track schedule and progress of projects, providing updates to sales, clients, internal team members, and management, ensuring that agreed upon milestones, schedules, and deadlines are met.Troubleshoot issues that may arise during the e-commerce project lifecycle, proposing and implementing solutions to keep projects on track.Stay up-to-date with industry trends and emerging technologies in e-commerce.QualificationsBachelor's Degree PreferredThree (3) years of experience in a production environment.Previous sales, print, or customer relations position within the graphic industry or related field.Proficient in ERP software, Project management software, and Web-to-Print software used to input and track orders.Familiarity with graphic design concepts, layouts, and visual aesthetics.