Job Description:

TITLE: National Account Manager REPORTS TO: Executive Officers POSITION SUMMARY OVERALL RESPONSIBILITYAccountable for all aspects of assigned client support including but not limited to ensuring the client needs are well prepared for and being met as well as identifying opportunities for the client, retailers included in programs, and the Company.  Serves as the direct contact to the assigned client(s) and is responsible for communicating directly to field management, client support teams, retail, and reporting teams on a day-to-day basis.  Ultimately responsible for compliance and increasing sales for all manufacturerretailer products that fall under the program specifications.  Ensures all aspects of the account(s) from start-up to client communications and internal communications with all levels of management. Based in Smyrna, GA to primarily support clients with business interests in DIYHome Improvement companies.ESSENTIAL DUTIES: Serves as the main point of contact for clients on all day-to-day program needs. Key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc. Partners with cross-functional team members (Senior Management, Field Operations, and Customer Service) to meet all account needs.Partners with the sales team to meet company goals by identifying client growth opportunities. Creates instructions, reports, and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues. Successfully addresses all issues including (but not limited to): Issue tracking reports, merchandising information, sales reports, compliance reports, training reports, competitive reports, etc. Tracks sales trends, identifies opportunities and provides professional reports internally and to the customer.Responsible for identifying any additional training needs to ensure that all training needs are clearly communicated and executed. Develops and recommends creative ideas for increasing in-store execution productivity, retail-related mind-share strategies, and ultimate sales of client products and services.Actively contributes to weekly conference calls with clients; provides updates on program plans and addresses concernsissues early on.Visits stores withwithout clients as needed to plan for program needs.Aligns resources to accomplish all objectives. May manage or be involved in additional training programs or special event programs.Weekend support may be requested during high program blitz times.Assists on other Company Accounts andor Divisions during critical needs. Other duties as assigned to improve performance of self or others. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Education: Bachelor's degree strongly preferred; High School Diploma required.  Experience Level: Three years of retailmerchandising andor consumer package goods experience. Two years of project management experience. Prior field sales and training experience preferred. Knowledgeable about all CE, MASS, OSS, and other selected retailer requirements. Full understanding of margins, retail sales incentives, etc., is desired. Prior experience working on a similarly structured program is preferred. Must be retail sales savvy and be able to demonstrate this by reporting sales successes. Ability to work without constant supervision. Must have a proven track record of a thorough knowledge base of the technology surrounding category managing. Proven as a forward thinker and problem solver going "˜above and beyond' the requests of the client, the retailer, or the scope of the project. Proven success with the following behaviors: Detail orientated, organizational skills, time management, and proficiency in multi-tasking.  Tools and Technology: Proficient in Microsoft Office Word, Excel, PowerPoint, and Outlook; Microsoft Access a plus. Extensive use of proprietary systems that track sales, expenses, service orders, performance management ratings, etc. Significant understanding of remote business tools such as smartphones, tablets, andor laptop use, including troubleshooting issues with connectivity. Certifications and Licenses: Internal vendor andor client certifications as assigned. Valid driver's license in state of residence. Proof of insurance is required. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of peers or employees of the organization, both one-on-one, in groups, and via teleconferencing. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to translate business process requirements into training andor staffing plans. Ability to make choices necessary to complete performance objectives to ensure client satisfaction. Communicates in a practical, analytical, thoughtful, flexible, and self-confident manner. Work Environment: Corporate office environment in Mooresville, NC with travel up to 25% to corporate offices, regional offices, client andor vendor offices, training or convention venues, and retail establishments.  Physical Demands: Must have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental, and emotional) situations encountered on the job without compromising your health and well-being or that of your fellow employees or clients. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee is frequently required to sit, stand, use hands to finger, handle or feel and talk or hear. Lifting and transporting of objects such as computer laptops and peripherals. Applicable physical activities involved with local or long-distance travel.  Consults or Interacts With: All levels of staff, management, executives, clients, and customers, retail sales personnel, vendors, and others in the management of services delivery and oversight in assigned locations and markets. Must be professional and presentable. Serves as an extension of the client's team and needs to portray the image of the client. Supervises: NA PERFORMANCE COMPETENCIES: (To perform the job successfully an individual should demonstrate the following) AdaptabilityAdapts to changes in the work environmentManages competing demandsAccepts criticism and feedbackChanges approach or method to best fit the situationCommunication and QualitySpeaks clearly and persuasively, listens, gets clarificationDemonstrates group presentation skills and participates in meetingsDemonstrates accuracy and thoroughnessLooks for ways to improve and promote qualityApplies feedback to improve performanceMonitors own work to ensure qualityInitiative and JudgmentUndertakes self-development seeking increased responsibilitiesTakes action and calculated risks taking advantage of opportunitiesDisplays willingness to make decisions with sound, accurate judgmentSupportsexplains reasoning for decisions including appropriate people in the decision-making processMakes timely decisionsAsks for help when neededManaging Customer Focus and ServicePromotes customer focus while meeting commitmentsEstablishes customer service standardsDevelops new approaches to meeting customer needsResponds promptly to customer needsDisplays courtesy and sensitivityManaging PeopleProvides direction and gains complianceIncludes direct reports in planningTakes responsibility for direct reports' activitiesMakes self available to direct reportsProvides regular performance feedbackDevelops direct reports' skills and encourages growth Performance CoachingDefines responsibilities and expectationsSets goals and objectivesGives performance feedbackMotivates for increased resultsRecognizes contributionsEncourages training and development Planning and OrganizingPrioritizes and plans work activitiesUses time efficientlyPlans for additional resourcesIntegrates changes smoothlySets goals and objectivesWorks in an organized mannerProblem-SolvingIdentifies problems in a timely mannerGathers and analyzes information skillfullyDevelops alternative solutionsResolves problems in the early stagesWorks well in group problem-solving situationsQuality ManagementFosters quality focus in othersSets clear quality requirementsMeasures key outcomesSolicits and applies customer feedbackImproves processes, products, and servicesTeamworkBalances team and individual responsibilitiesExhibits objectivity and openness to others' viewsGives and welcomes feedbackContributes to building a positive team spiritPuts success of team above own interestsJOB DESCRIPTION DISCLAIMERThis position description in no way states or implies that these duties are the only duties to be performed by employees occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal and state laws. Certain job functions described herein may be subject to possible modification in accordance with applicable federal andor state laws.