Job Description:

Trade Project CoordinatorJob DescriptionDue to our unprecedented growth, Pella of Columbus is actively expanding and looking for a Trade Project Coordinator to join our team. We are continuously striving to make a positive difference in our customer's lives by delivering innovative products and services that bring comfort, pride, and peace of mind. A Trade Project Coordinator will be responsible for managing multiple projects from the point of sale through final project close-out to maximize customer satisfaction, and project profitability. Ideal candidates will represent the Pella branch across all project phases, ensuring a first-class experience with customers relating to installation, service, and preparation of final close-out documents.General Responsibilities• Treat people the way you want to be treated.• Value customer relationships and go the extra mile to satisfy them.• Carry yourself in a manner which represents Pella as the #1 brand in the market.• Complete follow up communication expectations, creating a high level of customer satisfaction.• Handle customer requests or concerns in a timely manner.• Continuous education keeping current with products, industry awareness, and professional development.• Excellent interpersonal skills with the ability to professionally represent our organizations interests at the project site during stressful situations.• Review and place all product orders.• Order all material required from Pella and outside vendors in a manner that maximizes job profitability.• Responsible for accuracy on all orders.• Communicates with sales personnel and managers to ensure smooth delivery and installation process.• Properly manage need dates to maximize inventory turns.• Coordinate all product assembly, delivery, and installation to the customer's expectations.• Identify solutions to unforeseen challenges that arise during the project cycle.• Manage service needs to complete recovery when necessary, on all projects.• Complete any special billing documentation and ensure all projects are invoiced promptly and produce all close-out documentation required (service manuals, warranties, etc.).Success Factors• Customer focused• Detail oriented• Strong verbal and written communication skills• Self-driven• Problem solving skills and follow through• Independent• Organizational and time management skills, allowing for multitasking ability• Ability to apply mathematical concepts• Result and goal oriented• Strong work ethic• Adaptive and flexible in handling a variety of assignments• Prior project coordination experience preferred• Flexible about availabilityJob Qualifications and Requirements• High school diploma or equivalent required.• 1 year of project coordination processes and tools.• Effectively present information in weekly team meeting.• Computer Proficiency with ability to navigate through various software programs.BenefitsIndustry leading benefit package including:• Health, Dental, Vision, Life, & 401K Plan