Job Description:

We are seeking a highly motivated and customer-focused Customer Relations Specialist to join our team. The successful candidate will be responsible for managing customer relationships and ensuring a positive customer experience. The Customer Relations Specialist will work closely with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and promote customer satisfaction.Things to consider before applying:Must be at least 18 yrs oldMust reside in Houston, TXMust NOT have a felon criminal record less than 7 yrs ago, misdemeanor is okayKey Responsibilities:Serve as the primary point of contact for customer inquiries and issues, providing timely and effective responsesWork closely with cross-functional teams to address customer concerns and resolve issues in a timely mannerEnsure customer satisfaction by proactively identifying and addressing customer needsManage and maintain accurate customer records and files, ensuring all information is up-to-date and easily accessibleAnalyze customer feedback and provide recommendations for improvements to products, services, and customer support processesCollaborate with sales and marketing teams to promote customer loyalty and retentionProvide product and service information to customers, including pricing, availability, and delivery optionsManage and track customer orders and shipments, ensuring timely delivery and resolution of any issuesDevelop and maintain relationships with key customers, providing personalized support and service as neededRequirements:Experience customer service, marketing, or related field, but not limited toStrong customer service and communication skills, both written and verbalAbility to work independently and as part of a teamStrong problem-solving skills and ability to resolve conflicts in a professional mannerProficiency in Microsoft Office suite and other relevant softwareAbility to manage multiple tasks and prioritize effectivelyAbility to work in a fast-paced, deadline-driven environment