Job Description:

5+ years of hands-on experience in codingdevelopment in Contact Center platform (RoutingReporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc) 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution. Experience in AWS Lex & Lambda for development of ChatBot4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etcExperience integrating with CRM apps including SalesForce and ServiceNow is a plusExperience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.Agile knowledge with SAFe or NWOW framework is preferredExperience involving digital transformation activities in large organization is a plusBachelor's in computer science or related fields