Job Description:

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.We are currently seeking a Card Expert to join our Customer Experience team in Wichita, KS. As a Card Expert you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, and consultative selling.A successful candidate will have:Exemplary customer service experienceConfident and articulate communications skillsInitiative and strong work ethicProblem resolution skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Provide technical support for customers on complex card inquiriesProcess customer card disputes and requestsMonitor, process, and complete transactions and appropriate documentation per customers requestMonitor electronic communication from multiple digital channelsRequirementsHigh school diploma or equivalent required2+ years of customer service experience requiredSuccessfully pass a credit check required1+ years of bank experience preferredPrevious sales experience preferredBilingual in Spanish preferredProficiency with large server based applications and Microsoft Office products preferredHours:40 hours - any shift during that timeMonday - Friday: 7:30 AM - 8:05 PM (hours will vary)Saturday: 8:30 AM - 2:00 PM (Rotating)BenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at Bank is an EEOAAADAVeteran EmployerMember FDICDrug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.