Job Description:

Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper's applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.About KeeperKeeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at .About The JobShift: Friday-TuesdayHours: 3pm-11pmJoin an elite team of highly skilled Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.You're right for this job if you:Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customersThrive in a training centric environment helping Keeper's end users learn our suite of productsAre excited to work in a fast-paced environmentLove being "camera ready" to meet our customers over videoEnjoy solving problems and can easily prioritize tasksExcel at communication (esp. in technical mindset) and documentationsBring a "nothing is impossible" mindset but know when to ask for help from the teamRequirements5+ years' experience in IT management and System AdministrationHands on experience with Mac OSX, Windows & Linux administration and troubleshootingExperience setting up and configuring Single Sign On (SSO) environmentsExperience setting up and configuring Active DirectoryAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn depth knowledge of premcloudhybrid environmentsPreferred RequirementsBachelor's Degree or equivalent experience Ability to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsWorking knowledge of PythonBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & EmployeeSpouseChild Supplemental lifeVoluntary ShortLong Term Disability Insurance401k (RothTraditional)A generous PTO plan that celebrates your commitment and seniority (including paid BereavementJury Duty, etc)Above market annual bonusesKeeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.