Job Description:

REQUIREMENTS:*High school diploma or equivalent.*At least six(6) months of office clerk experience working in professional office environment performed communication one-to-one, on telephone, and in group setting.PEREFERENCE:*Bilingual(preferred)JOB SUMMARY: To ensure that WIC participants receive positive customer service and that the program meets quality standards.JOB DUTIES:*Perform administrative tasks and screen program applicants for income, identity, and residency*Direct incoming calls to the appropriate staff member*Welcome participants in a friendly and professional manner*Arrange certification screenings and high-risk appointments promptly*Inform applicants about the required documentation for their screening appointment*Educate participants on their rights and responsibilities before joining the program*Offer voter registration to adult participants during various program interactions*Ensure voter registration forms are completed and processed correctly*Schedule nutrition education sessions for participants as per policy*Notify participants verbally and in writing if they are ineligible for program benefits*Distribute food instruments based on WIC package assigned by certifier or dietitian*Provide instructions on redeeming food instruments, scheduling appointments, and proxy pick-up.*Follow the policy and procedure for mailing food instruments.*Call participants at least 2 business days before their appointment to remind them.*Record keeping and reporting into system.*Help with regular updates of clinic policies and procedures.*Take part in the yearly review of the nutrition education plan.*Refer high-risk clients to the R.D. for chart review, follow-up, or appointments.* Attend in-service meetings.*Follow cleaning guidelines to maintain a clean and safe clinic environment. Inform the supervisor about any safety concerns or broken equipment.HOURS:*Full time, Day Shift, Monday-Friday 8am-4:30pmPAY:*$17.80-$19.50 per hour, Depending On Experience, Depending On Qualifications*Benefited***Employer Comment: Seeking an individual who has had some office experience and enjoys working with families and children. To be successful in this role having basic knowledge in computer data entry andor word processing would be helpful. We will be conducting background checks.****