Job Description:

City Wide Facility Solutions of St. Louis is seeking account managers to be the day to day, single point of contact for the commercial properties in a designated territory within the St. Louis Metro area.About City Wide:At City Wide, we have a different idea about what our jobs mean to us. To put it simply, we believe our jobs are changing lives because we're helping people, rather than just peddling another service.When you join City Wide, believe you matter here. Believe you have a voice, and that your role is crucial to our company. We can't wait to learn your name, admire your talents, and celebrate your success with us here.Objective:The Facility Services Manager is responsible for the business operations of clients contracted in a defined St. Louis territory. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requestscomplaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.What's Great About Working at City Wide:Work in a fast-paced, growing organizationSee how your job directly impacts the companyBuild positive relationships in our strong company cultureHelp businesses in your local St. Louis communityLove The People You Work With:In a typical week, you'll likely spend more time with your coworkers than your own family - so it's important to love the people you work with. Our people make our culture what it is, so we seek out amazing candidates to help foster the work environment we are so proud of. If you think you'd be a great fit, we want to hear from you!Requirements Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions andor productsFormulate and manage an effective service strategy and schedule tailored to each clientNegotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logisticsManage all Contractor relationships including - Negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and removereplace Contractors as necessaryEnsure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clientsSupervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctlyEnsure adequate (internal and external) staffing needs to service clientsPromote the sale of, procure, and monitor supplies for clientsEffectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that ariseSchedule each non-routine activity in client facilitiesUpdate and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeledNotify Sales Executives of potential accounts in your territory, especially new constructionDiscuss quality control surveys with your clients and encourage them to take the time to respond when they are receivedCommunicate client survey responses to the Director of Operations, Night Managers, and ContractorsDevelop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor complianceBenefits$75 - $135,000 - all in - including commissions and bonuses$500 per month car allowanceHealth Insurance (100% Paid by Company)401K with 4% Employer MatchShort TermLong Term Disability (100% Paid by Company)Company Cell PhoneCompany Surface Pro Tablet*Eligible for Chairman's Club awards15 Days PTO - Year 1-420 Days PTO - Year 5+6 Paid HolidaysExcellent WorkLife BalanceOpportunity for Advancement