Job Description:

Are you looking to take the next step in your career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment. We're looking for a Client Success Manager who wants to grow along with us.What you'll do:Understand Keytel's services and offerings and connect them to client technology needsEstablish long term, thriving relationships with clientsCommunicate with clients about their business goals and technology needsCommunicate client needs to the teamClient business reviews to discuss metrics, upcoming changes, contract renewals, issues, etc.Recommend products and services that will help clients and generate salesAddress customer concerns to ensure satisfaction before, during, and after incident resolutionSkills you'll need:Previous experience in a client account management, account executive, or similar roleExcellent oral and written communicationProfessional presentation - ability to project confidence and expertisePatience and diplomacy - conflict resolution and reasoning skillsWillingness to pivot - "interruptions" are par for the courseAbility to communicate with technical staff and non-technical end usersExecutive level understanding of hardware, software, and problem-solving methods to ensure our techs know how to help your clientsSelf-motivated team player with ability to work autonomouslyCompensationBenefitsSalary range 60-80k per year, scalable based upon experience.Healthcare, retirement plan, paid time off, semi-flexible schedule, and bonuses for met goalsTuition reimbursement and professional development assistanceReady to Apply?Prioritized consideration will be given to candidates who get a head start on our application process through our online portal here: