Job Description:

General Manager - Bozeman MTWe're looking for a driven, energetic individual to join our Bozeman MT Culligan team as General Manager! Work with the industry leader and manage a team of professionals selling the best drinking water, water treatment and filtration systems in the business, behind a name that sells this position, you will serve as the General Manager at Packard Culligan Bozeman, a franchise of Culligan International. You will have responsibility to grow sales, provide strong leadership and offer the best drinking water with the largest variety of water treatment products and services available for home or business in the specific Primary Area of Responsibility (PAR) designated to the dealership; manage the sales, operations and office functions of the dealership; build and maintain a healthy business by ensuring customer satisfaction and a motivated, competent team of service providers; responsible for the financial growth of the dealership, adhering to budgetary requirements by controlling expenses, including staffing appropriate levels and management.These are successful Culligan dealerships within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our dealerships operate with values based on relationships, unity, listening and leading locally.The following are key competencies and responsibilities for the position:Gain new customers, improve customer satisfaction and retentionActively promote and support our commitment to exceed our customers' expectationsEffectively communicate with customers to promote satisfaction and trust; resolve issues immediatelySuccessfully balance the needs and desires of the customer(s) within reasonable expectations to meet company goals, objectives and strategyContinuously evaluate dealership success in accordance to company customer service and customer retention standards; strategically improve any variancesPromote a positive Culligan image in the communityCreate and maintain a positive workforce environment conducive to enhanced employee morale, productivity and municate regularly and honestly with employees to encourage an open exchange of information and build a team committed to satisfying our customersProvide honest and timely feedback to employees regarding their performance and expectations, individual, dealership and company goals, improvements, transitions and inquiriesCommunicate pertinent information to employees at the dealership level from senior leadership; escalates pertinent information from employees to Area ManagerMaintain a safe fleet for our employees to operate; informing necessary parties of needed repairs andor damages, reviewing drivers' pre-post checklists, ensuring drivers' files are compliant with JJ Keller and DOT expectations, familiar with and adhere to expectations outlined in Fleet Safety ManualEnsure a safe, clean work environment that is in compliance with all applicable federal, state and company regulations and proceduresLead individuals in the dealership by displaying high professional standard of integrity, continuous improvement, safety focus, customer focus, adaptability and technical & role specific knowledgeModels company communication expectations, including respectful conduct and interactions with customers, vendors, co-workers, corporate and other dealership personnelEvaluate and assign appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needsSeek opportunities to acquire future customers and potential employeesLead monthly dealership meetings; communicate pertinent company, dealership and department informationCollaborate with individual employees to develop realistic performance objectives tied to the dealership goalsPartner with Human Resources regarding all employee relations, potential disciplinary actions, terminations, recruitment andor development opportunitiesAddress performance issues directly, coach employee(s) to success with regular discussions regarding progress, take appropriate steps to support attainment of goalsEvaluate customer satisfaction survey results, analyze information provided to identify training and coaching needs; provide relevant training, to ensure employees have the skills and information necessary to exceed customers' expectationsPromote employee development and empowerment; identify and encourage succession opportunitiesAccountable for employees to meet have necessary required training, credential(s) andor certification(s) to be compliant with federal, state and local requirements for their positionResponsible for the financial performance of the dealershipAcutely knowledgeable of dealership's financial performance, including key revenue, EBITDA, expenses; adjusts accordingly to maintain financial success by comparing actual performance vs. plan, analyze variances; create and implement action plans necessary to achieve financial goalsAccountable for staffingpayroll expenses; expected to maintain adequate staffing levels to execute essential dealership business needs, including minimizing overtimeMaintain and safeguard the company's assets (building, fleet, inventory, records, equipment, etc.)Responsible for safe, efficient operation and preventive maintenance of the facilityFiscally accountable for planning and adhering dealership's annual budget; review and control expensesAnnually evaluate rates and pricing structure to determine if adjustments are necessaryConsult assigned corporate accountant to address fiscal anomaliesExpected to facilitate above-average growth rate in the marketplace as depicted in the Market Plan Guide (MPG)Accountable for dealership and employees' adherence to policies and procedures regarding financial impact on the dealership, i.e. pcard usage, accounts payable, travel, etc.Keep abreast of local market conditions in order to increase market penetration as depicted in the MPGPerform other related duties as assigned or requested.EducationFour year college degree andor equivalent experience.Experience requirements5 years' experience in route service industry or similar, 1 year direct sales experience or sales management, and 5-7 years management experience. Proven team leadership abilities, effective communication, customer service, analytical, interpersonal and problem solving skills. High energy level, self-motivation, and enthusiasm and ability to work independently.Preferred experience and educationBachelor's Degree completionSales Operations leadership experienceSalesforce experience preferred but not essentialValid Driver's License with proven safe driving history. Maintain WQA Certified Water Specialist (CWS) designation.Sufficient skill with Microsoft Office (Word, Excel, PowerPoint) and a personal laptop computer.Must successfully pass background check, drug test, and Motor Vehicle Check.What can Culligan offer you? Career advancement through training and developmentCompetitive base pay, plus bonus pay structureEligibility for annual recognition and training meetingseventsState of the art technology and toolsWork-life balance!A great benefits package!Medical, dental, vision, employer-paid short-term disability and life insurance, etc.Wellness Program with a monthly wellness benefits discount401K with employer matchPaid time off, paid holidays offCheck out all of our awesome career opportunities at careersThe Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.