Job Description:

Concentra is seeking a full time associate director of therapy operations. Our colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:A healing focusA selfless heartA tireless resolveThe Details:Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experienceManages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable: % MS Referred, Visits per Case, % Therapy SDE, % Seen, TOPConsistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visitManages clinical outcomes and addresses outlier cases with staff therapistsEnsures clinical workflows to optimize patient capture, processing of referrals and schedulingExecutes therapy plan for each patient with a focus on early intervention and same day evaluationCreates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safetyWorks with DTO to identify clinical improvement opportunitiesFosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunitiesMasters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care ordersEnsures compliance with individual State Practice ActRules and RegulationsWC RegulationsDrives patient and client experience and satisfaction metricsActively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center's businessMaintains and cultivates relationships with center clients and payers while responding to requests within 24 hoursWorks with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficienciesPromotes, cultivates, and exemplifies Orange Book values for all center colleaguesDevelops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the centerFosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognitionLeads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomesAccountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business planPromotes center initiatives and work flows that are consistent with those in other centersPossesses financial awareness and provides input to center budget and key business metricsEducationcredentials Licensure requirements of jurisdiction.Job-related experienceThree years of clinical experience without occupational health background or two years with occupational health backgroundJob-related skillscompetenciesDemonstrated clinical knowledge of physicaloccupational therapy servicesDemonstrated dedication to Concentra's philosophy of therapy in occupational medicineDemonstrated interest in the leadership of therapy staffDemonstrated leadership qualities and administrative abilities to the job responsibilities as describedDemonstrated strong communication skills and the ability to exercise proper judgment, make decisions, and motivate employeesWorking conditionsphysical demands Clinical environmentBenefits: 401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Concentra is an Equal Opportunity Employer, including disabilityveterans