Job Description:

***Active TSSCI with Polygraph Required***Hiring now for new positions on a Prime contract. Position Description:Red Arch Solutions is looking for a highly qualified Systems Administrator to providesupport for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the clientserverstoragenetwork devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installsloads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.Minimum Qualifications:Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the clientserverstoragenetwork devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and installsloads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performancePlease contract us formore detailed information