Job Description:

Are you team-oriented with excellent communication skills? Looking for a great opportunity with a reputable company? A career you can be proud of? We're looking for you too!If you're passionate about quality work and customer service, come build your career with Al Terry Plumbing & Heating, Inc.! We want to talk to you TODAY!Al Terry Plumbing and Heating Inc., with over 47 years in business, seeks qualified applicants for the key position of Service Manager, Plumbing & HVAC for our residential and light commercial department.Title: Service Department ManagerLocation: Hooksett, NH 03106Job Type: Full TimeWe offer:$5,000 Sign-on Bonus - $2,500 at 6 mos. + $2,5000 at yr.Top Wages - $75k - $105k per year + bonus opportunity for meeting departmental goals401K + Company MatchPaid Holidays, Vacation Time & Sick DaysMedical & Dental InsuranceDisability & Life InsuranceGrowth Opportunities & Career AdvancementFun Workplace & Team EnvironmentThe ideal candidate is someone who has the following:A minimum of 5 years of experience in service department leadershipSelf-motivated with the ability to motivate a teamPositive can-do attitudeExcellent communicator with other managers, staff, techs, and customersClear understanding of the key drivers of success for a service departmentDevelop and execute continuous improvement plans for the departmentLicensed plumber a plusAbility to use job management software, Excel, WordWhat you'll do:Responsible for working with other companydepartment leaders in driving sales and profitabilityManage day to day activities to ensure the success of field techniciansEnsure that field work is performed in a safe, clean, timely, and orderly mannerVisit job sites to review job progress and adherence to company standardsProvide ongoing training to technicians as necessaryAssist field personnel in troubleshooting plumbing & HVAC issuesMake certain that all work is conducted according to current regulatory standardsEnsure that customer issues and kept to a minimum and resolve sameConsistently improve technician time on taskMaintain a full staff of technicians with the proper skillsHandle disciplinary matters, hiring, and other personnel actions as requiredPrepare and conduct employee evaluations and reviewsReview technician reports on a daily basis; follow-up on recommendations for additional workThis Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneousHigh stress tolerance -- thrives in a high-pressure environmentPeople-oriented -- enjoys interacting with people and working on group projectsWork Location: In personSince 1976, Al Terry Plumbing & Heating, Inc. has been a leading name in energy-efficient appliance solutions across New Hampshire. We are proud to provide service to our clients from the Lakes Region to the Seacoast, out west to the greater Amherst area and all around the Massachusetts border.We are more than just a company. We're a real team working together to guarantee your satisfaction. We vet and train every team member to ensure your peace of mind and confidence when hiring us. We are committed to getting the job done right, the first time around. We keep our technicians on the pulse of the latest tools, techniques, and technology to ensure you get brilliant results that last for years to come.If you're ready to be a part of our team, apply today!