Job Description:

The Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise organizations. The position is located at our Fort Lauderdale Headquarters. The total compensationrange for this position is $28,000 to $36,000 per year, commensurate with experience level.SUPPORT the Clients & GROWwiththe Business!At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Technician reports to the Support Desk Manager but are part of a team and believe in the future of the organization. They perform a wide variety of IT support ranging from desktop and peripheral support to simple server and network issues, as dictated by client request and company workload. The right candidate for this position is open-minded and willing to work directly with all types of clientsinternal staff, ranging from technical to the very non-technical. The right candidate for this position is open-minded and willing to work directly with all types of clientsinternal staff, ranging from technical to the very non-technical.Be part of an EXCITING, FAST-paced and DYNAMIC Team!Support Technicians love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.BENEFITS come with the territory:Medical, Dental, & Vision insuranceShort-term, Long-term, and Life insuranceCompany-sponsored 401K with matchPaid vacationCompany-sponsored cell phonePerformance-based bonusesTrainingOther perks that make this a great place to work, learn, and growDesired Skills & Expectations in the workplace:Doesn't avoid a challenge and is willing to step up to opportunityOnly Great worth ethic need apply (Made a mistake? Own up to it and learn)Comes up with solutions and not excusesAttention to detail is a MUSTShow us you can workplay well with others in and outside the teamDemonstrate a willingness to improve yourself and grow with the organizationBe driven to develop a solid "knowledge base" of best practices and problem resolutionsAppreciate a diverse team and the variety that comes in the MSP industryHave an EPIC personality1+ years of experience andorfamiliarityinsupporting: (IF APPLICABLE)Network connectivity and networking equipment for LANWAN topologiesMicrosoft Products (i.e. Office 365, Windows OS's)Microsoft Active Directory administrationInternet-related technologies, including - Registrars, SSL and hosting providersTechnical Certifications or training equivalent to A+ and Network+Considered a plus:Prior experience in an MSP or support environment is highly desirableServer hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methodsLabTech or similar RMM experienceConnectWise experience or similar PSA experienceOnly local candidatesneedapply. (Office is located in Orlando, FL)The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.