Job Description:

JOB SUMMARYThe Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will demonstrate proficient data entry skills, uphold confidentiality in all interactions and continually maintain and improve upon job specific competencies. The Patient Service Associate will also perform other duties as assigned. ROLE AND RESPONSIBILITIES Patient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateScheduling:Review schedules to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReview and complete Telephone encounters (TEs) timely and accuratelyReconcile patient visits dailyInsurance:Verify active insurance coverage and status and keep information updatedPayments:Collect patient payments, balances and copaysAssist patients with payment planssliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) systemScanning:Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leadsOperations Manager and offer suggestions for improvementRequirements:Fully Bilingual, English & Spanish requiredAssociate's degree or 1-2 years of experience in a receptionist-type position requiredExperience working within the healthcare industry