Job Description:

Riccobene Associates Family Dentistry is looking for a full-time Patient Account Representative. This is an in office position! Positions available in: Burlington & Mebane!Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.S- Sincerity (passion & excellence in everything we do)M- Mastery of skills with on-the-job trainingI- Integrity (doing the right thing all the time)L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).#ChangingLivesOneSmileAtATimePosition SummaryThe Patient Account Specialist for Riccobene Associates Family Dentistry works with both patients and Insurance companies to ensure that Riccobene Associates is accurately and completely collecting fees in accordance with our Insurance Agreements and our Company Policy.KEY COMPETENCIESResponsible for the management of patient accounts receivable and collections at the assigned location(s)Performs account and balance audits to ensure accurate balances, collection, and billingReviews and validates patient statementsIdentifies and validates patient copays that need to be collected each dayIntake and resolution of patient billing questions, inquires, and issuesIdentifies patients with past due balances and initiates soft or hard collections processesSends patient letters and contacts patients via phone regarding past due balancesProvides general Revenue Cycle assistance and support assigned location(s) as neededResubmit insurance claims where needed for patient resolutionProcess patient refund request(s)General liaison between centralized revenue cycle department and office operations to ensure efficient partnership and process improvementAbility to handle other revenue cycle projects as assignedTo successfully perform the job responsibilities for the position of Patient Account Specialist, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required but are not all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.RequirementsEssential RequirementsPrevious Accounts Receivable or Collections experiencePreferred 2+ years of Dental Accounts Receivable, Collection, or Billing experienceComputer proficiency including Outlook, Excel, and Word and the ability to learn new programsMust have organized approach to workload with proper prioritization and follow throughMust be able to accurately interpret Explanation of Benefits statements (EOB's)Ability to demonstrate independent thinking and exercise good judgmentExcellent customer service skills and qualitiesAbility to demonstrate a teamwork approach to job responsibilitiesAbility to demonstrate initiative, dependability and promptnessAbility to exercise confidentiality with patients and patient careMust listen attentively for clarification to ensure necessary outcomes Experience with Dental Practice Management Software (Denticon)Language And Reasoning AbilitiesHas excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversationsBenefitsBenefits:Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWork setting:ClinicMedical officeWork Location:In person